Service Design

A project-based course that builds on the introduction to design in CS147 by focusing on advanced methods and tools for research, prototyping, and user interface design. Studio based format with intensive coaching and iteration to prepare students for tackling real world design problems. This course takes place entirely in studios; you must plan on attending every studio to take this class. The focus of CS247S is Service Design. In this course we will be looking at experiences that address the needs of multiple types of stakeholders at different touchpoints - digital, physical, and everything in between. If you have ever taken an Uber, participated in the Draw, engaged with your bank, or ordered a coffee through the Starbucks app, you have experienced a service that must have a coordinated experience for the customer, the service provider, and any other stakeholders involved. Let us explore what specialized tools and processes are required to created these multi-faceted interactions. Prerequisites: CS147 or equivalent background in design thinking. In the event of a waitlist, acceptance to class based on an application provided on the first day of class.