Operations

Operations is the design and management of processes for production and delivery of services or goods. This course covers fundamental concepts and tools for excellent operations: Process Analysis - analysis, improvement, and design of operational processes; aligning operational processes with your business model. Managing variability and uncertainty in demand and supply. Climate Change - challenge and solutions. Quality Management - quantitative tools to measure and manage quality; best practices in quality management and innovation processes. Value Chain - managing flows of material and information through global value chains. The course has heavy analytic and quantitative work. No prior knowledge of operations is expected.